We ship all of our plants using USPS Priority Mail. This method is very reliable, and orders should arrive anywhere in the United States within 2-3 days after shipment. We only ship within the United States.
We normally ship once each week on Monday or Tuesday. This ensures that orders will arrive before Sunday, when the USPS does not operate. Because of this schedule, orders made on Sunday, Monday or Tuesday may often be included in the following week’s shipment.
Postage is calculated automatically by the USPS on our website when you begin the checkout process. The cost is based on the weight of your order, as well as the distance your order is being shipped. In addition to postage, we charge a flat $5 handling fee for every order regardless of size.
When we ship your order, you will receive an automated confirmation email with a USPS tracking number. You can either track your order on our website, or use your tracking number at www.USPS.com.
We guarantee that your plants will arrive alive. We will refund the value of any plant that arrives in an unsatisfactory condition with store credit. Our live-arrival guarantee is subject to the following instructions and restrictions:
NOTE: Many of the plants we sell (American pitcher plants, Venus flytraps, etc.) are temperate perennials, which means they have a Winter dormancy period. These plants may appear extremely unhealthy or even dead if they arrive during this period. In reality, they are perfectly healthy, and will resume growth when Spring arrives.
- You must contact email@example.com within 48 hours of your plant’s arrival to request a refund.
- Orders that have been delayed or mishandled by the carrier do not qualify.
- Guarantee does not apply to tropical plants (Nepenthes, etc) shipped when daytime temperatures are below 40F.
We generally only delay shipping due to our own local weather limitations. We are unable to monitor and predict the weather for all US locations. If there is a major heat-wave or Winter storm that we are aware of, we will hold all potentially affected orders until it passes. However, it is the buyer’s responsibility to understand their own local climate, and order accordingly.
We recommend that tropical plants (Nepenthes, some butterworts and sundews) not be ordered when average temperatures are below 40F. We offer optional heat-packs that will keep tropical plants warm during cold (but not sub-zero) weather.
Temperate plants (American pitcher plants, Venus flytraps, etc) are much less sensitive to cold weather, and can be safely shipped all year.
We do not accept plant returns under any circumstances. Please do not return plants. Contact firstname.lastname@example.org for details.